Sun Alarm Clock FAQ

Why is there a 0-minute interval for the sunrise feature?

With this feature, the Sun Alarm's light turns on to full intensity immediately when the alarm time comes. This feature is helpful for hearing impaired users or people needing an instant awakening.

Does the Sun Alarm™ work with foreign electricity?

Yes, the Sun Alarm™ is fully capable of handling foreign currents with the use of a travel power converter.

What purpose does the data port serve?

The data port works with the new SA-300W controller. This new device allows the Sun Alarm to control an external lamp up to 300 Watts.

The built-in light doesn't wake me up, what can I do?

1. You may want to reposition your Sun Alarm™ so that it is directly adjacent to your pillow.

2. Setting a longer sunrise duration can also help. Although the light of the Sun Alarm™ helps wake your body, you may also use the Flash feature, beeper, or the AM/FM radio.

3. The new SA-300W controller works with the Sun Alarm SA-2002 to control an external lamp up to 300 Watts.

The alarm does not work or the security feature does not work.

The alarm will not function if the security feature is activated. As well, the security feature will not function when the alarm button is turned on.

The Sunrise does not work.

The Sun Alarm is designed to simulate a sunrise. The Sunrise light cycle begins prior to the set alarm time.

For example, with a 30 minute Sunrise, the light will start 30 minutes before your alarm time. If you set your alarm time at 7am, the light will start at 6:30am. As the light starts off very low, it will take a few minutes for you to see the light.

If you are testing the Sun Alarm with a 30 minute sunrise, please keep in mind that the alarm set time must be more than 30 minutes after the clock time. For example: set the clock time to 7am and set the alarm time to 7:35 am. In 5 minutes you will see the alarm button start blinking, and then you will see the sunrise begin within several minutes.

Warranty Information

The Soleil Sun Alarm Company LLC warrants that the Sun Alarm™ SA-2002 will be free from defects in manufacture for a period of 90 days from the date of purchase. This warranty does not cover damage due to external causes including, but not limited to: accident, abuse, misuse, and/or problems with electrical power. Please fill out the included warranty registration form included with the clock.

For warranty repair or replacement, please call 1-800-298-2240.

Safety & Service Instructions

It is highly recommended that you adhere to the following safety and service instructions when using and handling the Sun Alarm™.

• Do not place this unit near water or heat sources.

• When replacing the bulb, only use the B-41 bulb. There is an order form for bulb replacement included with the clock. You can place orders at, www.SoleilSunAlarm.com or by calling 1-800-298-2240.

• When replacing the bulb, make sure that the unit has been turned off and that the bulb and globe are not hot.

• There are no user-serviceable parts on the Sun Alarm™. Do not open the lower half of the unit. This VOIDS THE WARRANTY and can permanently damage the unit.

It is also recommended that you keep the Sun Alarm™ dust-free by periodically wiping the lamp's globe and alarm face with a soft, damp cloth. Do not use solvents or abrasive cleansing products that may damage the Sun Alarm.

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